Feature Shorts: Retail store inquiry case type
Details
| Title | Feature Shorts: Retail store inquiry case type |
| Author | ServiceNow Community |
| Duration | 3:10 |
| File Format | MP3 / MP4 |
| Original URL | https://youtube.com/watch?v=Nzu7pES_pjI |
Description
With the Zurich Q3 store release, retail customers have access to multiple new foundational case types, including the store inquiry case type. This new case type facilitates requests from stores to HQ service and support, improving store team experience by providing a structured way to reach out for help and keep track of back and forth conversation.
